Shipping Policy

Shipping Policy

Effective Date: 10.09.25

At RARA and RO, we aim to deliver your orders quickly and safely. Please review our Shipping Policy before placing an order.


1. Processing Times

  • Orders are typically processed within 1-2 business days after payment is received.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • During peak seasons or sales, processing may take longer.


2. Shipping Options & Costs

  • Shipping costs are calculated at checkout and vary by destination and order size.
  • Free shipping may be offered on orders over £100
  • Expedited shipping is available at an additional cost.


3. Delivery Times

Estimated delivery times:

  • UK Standard: 3–5 business days
  • UK Express: Next day delivery (Available on orders placed before 11am).
  • International: 7–10 business days, depending on destination

⚠️ These are estimated times. We are not responsible for delays caused by customs, couriers, or unforeseen events.


4. Order Tracking

  • Once shipped, you will receive a confirmation email with a tracking number.
  • Tracking updates may take 24–48 hours to appear.


5. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs fees, import duties, or local taxes.
  • These charges are the responsibility of the customer.
  • We cannot control or predict these costs.


6. Lost or Delayed Packages

  • If your package is delayed or lost by the courier, we will help track it, but we cannot be held responsible once the order has been handed to the shipping carrier.
  • Please contact the courier directly for delivery updates after dispatch.


7. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.
  • We are not liable for orders sent to incorrect addresses provided by the customer.


8. Split Shipments

  • If an order includes multiple items, we may ship them separately to ensure faster delivery.
  • You will not be charged additional shipping fees for split shipments.


9. Contact Us

For any questions about shipping, please reach out:

📧 Email: hello@raraandro.com