FAQ
Frequently Asked Questions (FAQ)
Welcome to the RARA and RO FAQ page! We’ve gathered answers to the most common questions about our range, orders, and policies. If you can’t find what you’re looking for, feel free to contact us — we’re happy to help!
About Our Brand
Q: What is RARA and RO?
A: RARA and RO is a kids’ clothing brand inspired by 90’s vintage streetwear — designed to be comfortable, playful, and stylish for everyday adventures.
Q: What sizes do you offer?
A: We currently carry sizes for children aged 2-8. A size guide is available HERE to help you find the perfect fit.
Orders & Payments
Q: How can I place an order?
A: Simply browse our online store, add your favourite pieces to your cart, and check out securely.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.
Q: Can I change or cancel my order after placing it?
A: Unfortunately once an order has been placed, we cannot amend it.
Shipping
Q: How long does shipping take?
A: Standard delivery for domestic orders usually arrive within 3–5 business days, while international orders may take 7–10 business days depending on the destination. Express domestic services are also available. Please see our SHIPPING POLICY for more information.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Please note that customs fees or local taxes may apply depending on your country.
Q: How do I track my order?
A: Once your package ships, you’ll receive an email with tracking details.
Returns & Exchanges
Q: What’s your return policy?
A: You may request a return or exchange within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Q: Are sale items returnable?
A: Sale, clearance, and personalised items are final sale and cannot be returned or exchanged.
Q: How do I start a return?
A: Email us at hello@raraandro.com with your order number and details, and we’ll guide you through the process.
Products & Care
Q: What materials do you use?
A: Our clothes are made from high-quality, comfortable fabrics chosen for durability and style. Many of our pieces are 100% cotton or cotton blends.
Q: How should I care for my RARA and RO clothing?
A: Rara and Ro offer pieces made to last. To ensure a long life of each piece, please check the washing label in each garment for shipping instructions.
Contact Us
Still have questions? Reach us anytime:
📧 Email: hello@raraandro.com